Support
Get help with Sondeas
Most answers are in the help centre. When they aren't, a person reads every message and replies within 24 hours.
Ways to get help
Help centre
Step-by-step answers on recording, transcripts, translation, privacy, minutes and your account.
Search the help centreWrite to us
Use the contact form, or email [email protected]. Tell us what you were doing and what you saw; there's no need to send your audio.
Contact supportReport a problem in the app
Signed in? Open Help, then Report a problem. We get the screen you were on, never your audio or notes unless you add them.
Open Sondeas- Response time
- Within 24 hours, 9:00–22:00 CEST
- Languages
- English and Spanish
- A person replies
- Not a bot. Include your account email.
Specific requests
Your data and privacy requests
Export or delete your data yourself in Settings, Data & account. To ask for a copy of everything we hold about you (a data subject access request), or to have it corrected or erased, write to [email protected].
Billing and refunds
A plan's first payment comes with a 14-day money-back promise. Hour packs can be refunded within 14 days if you haven't used them. Invoices are in your account under Billing history.
Clinics and practices
Seats, roles, the audit log, retention and a DPA. We'll set it up with you.
Book a practice demoSecurity issues
Found a vulnerability? Report it to [email protected]. Please don't include other people's data.
How we protect your dataNew here? Try it on a recording you already have.
7 days free on Pro and Clinician. Card required, cancel any time.
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